Terms and conditions

• Lancaster University International Study Centre - terms and conditions 2025-2026

• Lancaster University International Study Centre - terms and conditions 2025-2026 - online courses

• INTO Lancaster University - terms and conditions 2024-2025 (for offers made or accepted AFTER 9th October 2024)

• INTO Lancaster University - terms and conditions 2024-2025

• INTO Lancaster University - terms and conditions 2023-2024

Student Protection Plan

• Student Protection Plan

Refund and Compensation Policy

• Refund and Compensation Policy

Insurance information

For students starting courses from September 2025:

• INTO Lancaster - Statement of Insurance (SOI) 2025

• Uniplan Insurance Information Document

• Uniplan Insurance Product Information Document

• INTO Uniplan – Group Policy Booklet

• INTO Uniplan - Beneficiaries Information

Information for students under the age of 18

• INTO Lancaster University - information for students under the age of 18

Complaints procedure

• INTO Lancaster University students complaints procedure

Privacy policy

• INTO Lancaster University privacy notice

INTO Agent Quality Framework

• Student Complaint form

• Download the Student Guide to Choosing an Education Agent